Refund & return policy
# Refund & Return Policy
**Last Updated: November 12, 2026**
At GlowNest Beauty, customer satisfaction is important to us. We aim to provide quality beauty and personal care products. Please read our Refund & Return Policy before placing an order.
### 1. Return Eligibility
Customers may request a return or replacement under the following circumstances:
- The product was received damaged.
- The wrong product was delivered.
- The product is missing parts or items.
- The product has a manufacturing defect.
Customers should contact us within 48 hours of receiving the order.
### 2. Non-Returnable Products
For hygiene and safety reasons, the following products are generally not eligible for return:
- Opened or used cosmetics.
- Skincare and personal care products with broken seals.
- Products damaged due to customer misuse.
- Products without original packaging, where packaging is required for verification.
This does not affect any rights available to customers under applicable consumer protection laws.
### 3. How to Request a Return
To request a return or replacement:
1. Contact us within 48 hours of delivery.
2. Share your order number and registered mobile number.
3. Provide clear photographs or videos showing the issue.
4. Our support team will review your request.
5. Once approved, we will share the next steps.
### 4. Refund Process
- Refunds are issued after the return or complaint is reviewed and approved.
- Approved refunds for online payments will generally be processed within 5–7 business days.
- Refunds will be made to the original payment method wherever possible.
- Bank or payment provider processing times may vary.
### 5. Order Cancellation
- Customers may request cancellation before the order is shipped.
- Orders already shipped may not be eligible for cancellation.
- If an order is cancelled and payment has been received, the eligible refund will be initiated.
### 6. Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us within 48 hours with your order details and supporting photographs.
We will review the issue and arrange an appropriate replacement or refund as applicable.
### 7. Contact for Returns & Refunds
For any return, replacement or refund-related assistance, contact:
**GlowNest Beauty**
Email: glownestbeauty@gmail.com
Phone / WhatsApp: 6305962358
Address: Banjara Hills, Hyderabad, Telangana, India
We appreciate your trust in GlowNest Beauty and thank you for shopping with us!
**Last Updated: November 12, 2026**
At GlowNest Beauty, customer satisfaction is important to us. We aim to provide quality beauty and personal care products. Please read our Refund & Return Policy before placing an order.
### 1. Return Eligibility
Customers may request a return or replacement under the following circumstances:
- The product was received damaged.
- The wrong product was delivered.
- The product is missing parts or items.
- The product has a manufacturing defect.
Customers should contact us within 48 hours of receiving the order.
### 2. Non-Returnable Products
For hygiene and safety reasons, the following products are generally not eligible for return:
- Opened or used cosmetics.
- Skincare and personal care products with broken seals.
- Products damaged due to customer misuse.
- Products without original packaging, where packaging is required for verification.
This does not affect any rights available to customers under applicable consumer protection laws.
### 3. How to Request a Return
To request a return or replacement:
1. Contact us within 48 hours of delivery.
2. Share your order number and registered mobile number.
3. Provide clear photographs or videos showing the issue.
4. Our support team will review your request.
5. Once approved, we will share the next steps.
### 4. Refund Process
- Refunds are issued after the return or complaint is reviewed and approved.
- Approved refunds for online payments will generally be processed within 5–7 business days.
- Refunds will be made to the original payment method wherever possible.
- Bank or payment provider processing times may vary.
### 5. Order Cancellation
- Customers may request cancellation before the order is shipped.
- Orders already shipped may not be eligible for cancellation.
- If an order is cancelled and payment has been received, the eligible refund will be initiated.
### 6. Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us within 48 hours with your order details and supporting photographs.
We will review the issue and arrange an appropriate replacement or refund as applicable.
### 7. Contact for Returns & Refunds
For any return, replacement or refund-related assistance, contact:
**GlowNest Beauty**
Email: glownestbeauty@gmail.com
Phone / WhatsApp: 6305962358
Address: Banjara Hills, Hyderabad, Telangana, India
We appreciate your trust in GlowNest Beauty and thank you for shopping with us!
